Last updated: September 10, 2026

This policy applies to a VANA subscription that you purchase. It supplements the Terms of Service.

How to cancel

You can cancel automatic renewal at any time. Use "Manage subscription" in the VANA plan screen to open the Stripe billing portal, then use its cancellation control. You can also use the cancellation method provided in your purchase acknowledgment. Online subscriptions must have a simple online cancellation method.

If you cannot access that method or it does not work, email [email protected] with your account email and a clear request to cancel. Do not send a password or full payment-card number.

For a subscription billed by a third-party store, cancel through that store's subscription settings. Contact VANA if you need help identifying the seller.

When cancellation takes effect

Cancel before the next renewal to stop the next charge. The first subscription includes a three-day free trial with a card required. Cancel before the trial end time shown in Stripe checkout to avoid the first USD 20 monthly or USD 120 annual charge, plus any applicable taxes disclosed at checkout.

VANA will confirm receipt of a cancellation request and state when renewal stops and when paid access ends. The applicable offer must disclose post-cancellation access before purchase.

Cancellation stops future renewal. It does not itself decide whether an earlier charge is refundable. See the Refund Policy. Rights required by law still apply.

Connections, accounts, and data

Cancelling a subscription, disconnecting an agent or data source, revoking authorization, closing an account, and deleting data are different actions.

• Disconnecting an agent, deleting a messaging conversation, or stopping use does not cancel a subscription.
• Cancelling a subscription does not itself request deletion of your data.
• Disconnecting or revoking access stops new requests through that connection. It does not delete information already sent to a connected platform.
• If you ask VANA to close your account, state that you also want any active VANA-billed subscription cancelled. A purchase billed by a third-party store must be managed through that store.
• Account closure does not guarantee immediate deletion from backups, logs, public copies, or existing Protocol forks.

Use available controls or email [email protected] for a deletion request. The Privacy Policy explains retention.

Questions: [email protected]