Last updated: March 24, 2026

We want you to be satisfied with VANA. We offer a 7-day refund window from the date of your initial subscription purchase, subject to the conditions below.

Eligibility

To be eligible for a refund, you must:

1. Submit your refund request within 7 days of your initial subscription purchase.
2. Provide a clear description of the issue you experienced with the Service.

Refunds are available only for your first subscription payment. Subsequent billing cycle charges (monthly or annual renewals) are not eligible for refunds. For information about canceling future charges, please see our Cancellation Policy.

Non-Refundable Circumstances

We do not offer refunds for the following:

• Dissatisfaction with AI-generated health insights or coaching recommendations, as these are personalized and may vary in relevance.
• Issues caused by third-party messaging platforms (iMessage, Facebook Messenger, WhatsApp, or Telegram), including delivery delays, platform outages, or compatibility limitations.
• Issues caused by third-party health integrations (Whoop, Oura, Garmin, Apple Health), including data sync delays or inaccuracies originating from those platforms.
• Failure to use or engage with the Service during the subscription period.

How to Request a Refund

1. Contact our support team via email at [email protected]
2. Include the following in your request:
   • Your account email address
   • Date of purchase
   • Reason for refund request

We will respond to refund requests within 48 hours.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Questions