Last updated: September 10, 2026
This policy applies to paid VANA purchases. It supplements the Terms of Service.
Your first VANA Pro subscription includes a three-day free trial with a card required. If you cancel before the trial ends, no subscription fee is due for that trial. Otherwise, the selected USD 20 monthly or USD 120 annual subscription begins, plus any applicable taxes disclosed at checkout. Stripe processes payments.
Any voluntary refund offer, eligibility conditions, and request period must be shown before purchase. This policy does not create a separate money-back guarantee. It does not limit a refund, withdrawal, or other remedy required by applicable law.
Cancelling automatic renewal and requesting a refund are different actions. Cancellation does not automatically refund an earlier charge. See the Cancellation Policy.
Email [email protected] with:
Do not send a full payment-card number, security code, password, or health records. VANA may request limited information to locate the purchase and verify the request.
Contact VANA promptly about a duplicate charge, an unauthorized charge, or a charge after cancellation should have taken effect. VANA will investigate and correct confirmed billing errors, including any refund required by law. This process does not limit your right to dispute a charge with your payment provider.
VANA will confirm the result of your request. An approved refund will normally return to the original payment method, subject to the payment provider's process. Bank and provider processing times can vary.
A refund request alone does not cancel future renewal. If you also want to cancel, say so in the request or use the cancellation method.